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Hyatt celebrates individuality and is committed to creating exceptional experiences for all our guests, including those with disabilities. We aim to provide a smooth and seamless experience on our websites.

Hyatt bases our web accessibility standards on the Web Content Accessibility (WCAG) 2.0, levels A and AA.

Our work will provide our guests with accessible content and a meaningful digital experience. We are providing more accessible web content through:

  • Staff and resources that focus on digital accessibility
  • Performing accessibility testing and analysis of new and updated web content along with outside support on a regular basis
  • Training our web content teams and requiring our partners to make accessible design and development a fundamental element of all web content
  • Including accessibility analysis when we procure third-party systems or upgrades to existing systems

Our goal is to surpass the expectations of all our guests. If you have any difficulty using our website because of a disability, we are here to provide telephonic assistance with any information or services you may need from the website at (800) 323-7249. In addition, we welcome your feedback and encourage our guests to provide comments in the following ways:

Hyatt Hotels & Resorts
Attn: Consumer Affairs
9805 Q Street
Omaha, NE 68127